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Terms of service

Terms of service at Chefaa

The following terms and conditions represent a binding agreement between you and (Chefaa), so we hope you read the following conditions carefully, when you use mobile applications or the website, this means that you agree to these terms and conditions that govern your use of applications or the website, and in the event that you do not agree to these terms , You must stop the use of applications and the website, and the phrases “Chefaa” or “we” and their meanings refer to Chefaa application; the owner and operator of the application and the site, as the phrase site, website, application or applications refer to the services provided by Chefaa, while the phrase ” you ” refers to the person who installs or uses  the application, or the entity represented by the person acting.

You are allowed to use the Chefaa Application in the following cases:

You can form a binding contract in your jurisdiction.

Compliance with terms and conditions.

Give accurate and complete information when creating a user account.

Acknowledgment that you are solely responsible for using the application when logging in to Chefaa.

Not to collect any personal information for commercial purposes including full name, address and e-mail.

Acknowledgment that you are solely responsible for providing your content, including conversations, profile information, links, images, other content,etc.,

Confirm that you have the necessary licenses, rights, powers, and approvals to use and authorize Chefaa to use all trademarks, trade secrets, copyrights or other property rights in all entries to enable inclusion and use through Chefaa application.

Granting each user of Chefaa, whether using Chefaa application or any application developed by a third party, a non-exclusive license to access your inputs through Chefaa, use, reproduce, distribute and prepare products derived from it, display and execute such requests as authorized by Chefaa application and under these terms of service.

You will not provide copyrighted material or subject to third party property rights, including privacy, publicity, commercial secrets, etc., unless you own these rights or have the appropriate permission from their rightful owner to provide those materials for recovery.

Confirm that we have the right to determine whether any of your entries are appropriate and in accordance with our terms of service, remove any or all of them, and terminate your account with or without prior notice. 

Your account and profile on Chefaa

You will need to register by creating an account with us, and when creating an account or personal file on Chefaa application, you agree to provide the registration information accurately and completely, and you will update that information if necessary, and that access to the application is not authorized by any person or other party . By using your registration information you are responsible for preventing such unauthorized use.

After registering, we will issue you a special account number with your phone number or email address (user ID). As for individuals and entities who access the application or use the services and their accounts have been previously terminated by Chefaa, they are not allowed to register for an account, and you may not allow any of these People use your account on your behalf.

Chefaa application relies on user IDs to determine if users of the application are allowed to do so, and if someone accesses the application using the user ID that we have issued to you, we will rely on this user ID, and we will assume that it really is you or your representative to use the application, so You are solely responsible for any access to the application or use of the service by anyone who uses your username, so please inform us immediately if you know that your username is used without a license

Rules for information and other content

When you use the application, you can publish and obtain access to different types of information and materials, which we call “content”, and the content also includes information and materials published on the application by you, so you agree not to modify the content published by others, as well as agree not to Posting or using any content in any form that violates the laws of the market, including, without limitation, the following:

Violation of the copyrights, trademarks, trade secrets, or other intellectual property, or the property rights of others.

Violation of privacy, publicity, or any rights of third parties.

All that is unlawful, slanderous, racial discrimination, defamation, pornography, immorality, abuse, threat, harassment or encouragement of behavior that would be considered a criminal offense, leading to civil liability, violation of regulations, or anything inappropriate as determined by Chefaa at our discretion.

Everything is false or inaccurate.

All that could harm our company, parent company, sister companies, affiliates, advertisers, or other parties.

Although we strive to implement these rules with all of our users, we may be exposed through the application or services to content that violates our policies or on the other hand an attack on the content, so the use of applications and services is at your own risk, and although we are not obligated, only We may terminate the accounts of these users and remove the content from the application if we find or suspect that those accounts or the content violates the terms of this agreement or the applicable agreement with the violating user, without taking any responsibility for the exposure of the content of the application whether it violates our content policies or Not.

If you provide comments to us, we may use and disclose such opinions for any purpose, according to these terms of service and privacy policy, you agree that any of these notes and any email we receive, becomes ours, and we may use your notes for marketing purposes or to add or amend our services without paying you concession fees or any other compensation. 

Confirm the purchase order

All requests received, will be confirmed and accepted through our Chefaa app or website. 

Amendments and cancellations

We can accept modifications to orders by phone, website or application, provided the order is not out of stock or shipped. We will ensure that the request is subject to change as possible. Under any circumstances, and when there is not enough product required, we will strive to inform you in due time.

Delivery :

Chefaa is happy to serve you all days of the week. The cost of delivery service may vary from one pharmacy to another.

Payment method :

Payment is made either Cash on delivery (COD) or by charging the wallet.

Please note that:

  • After charging the wallet, final cost of your order is automatically deducted from wallet,
  • If the amount in the wallet is not sufficient, its available balance will be used and then you can pay the rest in cash
  • After charging the wallet, balance shall be used on your order and can’t be transferred back to your credit card.

Products fulfilled by Sellers:

Chefaa is not an auction house nor a bank, and does not offer auction or banking services. Chefaa is an online platform allowing for the sale and purchase of items between end-user sellers and buyers.

By providing the Wallet and COD payment facilities, Chefaa is merely facilitating the making of online payments by buyers possible but Chefaa is not involved in the process of buying and selling of such items on the platform.

All sales and purchases on the platform continue to be bipartite contracts between the buyer and the seller of an item(s) and chefaa is not responsible for any non-performance, breach or any other claim relating to or arising out of any contract entered into between any buyers and sellers, nor does chefaa have any fiduciary duty to any user. You acknowledge and agree that chefaa will hold your funds at your own risk.

Providing Feedback:

Chefaa encourages users on the platform to provide feedback/rating after a transaction is closed.

You agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments.

You further agree not to post comments in order to solicit sales outside of the platform and not to display contact information of any person within any feedback.

And Chefaa reserves the right to suspend, limit or withdraw your access to the platform.


If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement.

This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and Chefaa with respect to the subject matter hereof.

Refund Requests (Returned):

If you change your mind after making the order, all you have to do is contact us to cancel your order, and we will return any sums that were paid in the event of online payment. The customer shall bear any additional transfer fees.

If you want to return the product or medicine after receiving it, it cannot be returned except in the event that it does not meet the specifications in the original order sent. Chefaa does not support the replacement of the product.

In the event that the product does not meet the specifications, the product will be returned without the customer incurring the shipping fees

In the event of return and if the payment method is cash on delivery, the customer has the right to refund the amount in cash within a maximum period of 10 days.

In the event of return and if payment method was through the wallet, the wallet will be recharged with the order value and not cash in hand.

Chefaa reserves the right to cancel the request in the event that the customer does not adhere to the fair use policy.

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